At Positive Change Creations Ltd we are committed to protecting your privacy. We use the information we collect about you to process your order or query and to provide a more personalised experience.

Controllers of personal information
Any personal information provided or to be gathered by Positive Change Creations Ltd is controlled primarily by our head office.

What information do we collect? How do we use it?

• When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
• We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For all deliveries this number may be given to our couriers.
• When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
• We may also use the information we collect to occasionally notify you about important functionality changes to the website, new Positive Change Creations Ltd services, products and special offers we think you will find valuable. If you would rather not receive this information, you may opt out by sending your e-mail address to UNSUBSCRIBE, clearly stating your name and request so we can remove you from our mailing list.

How does Positive Change Creations Ltd protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all credit card information you input before it is sent to us. Furthermore, as required by the U.K. Data Protection Act legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "Cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our website.

Will Positive Change Creations Ltd disclose the information it collects to third-parties?
Positive Change Creations Ltd does not sell, trade or rent your personal information to others. Also, Positive Change Creations Ltd may provide aggregate statistics about our customers, sales, traffic patterns and related information to reputable third-party vendors, but those statistics will include no personally identifying information. We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the U.K. Data Protection Act legislation.

In summary
We are committed to protecting your privacy. We use the information we collect on the site to make doing business with Positive Change Creations Ltd possible and to enhance your experience. We do not sell, trade or rent your personal information to others.

Your consent
By using our website, you consent to the collection and use of this information by Positive Change Creations Ltd. If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of what information we collect and how we use it, and under what circumstances we disclose it.

Tell us what you think
Positive Change Creations Ltd welcomes your questions and comments about privacy. Please send e-mails to simon at positive-change.co.uk. (Change at to @ and remove spaces)